Refund Policy

Seller

This refund policy applies to direct BalanceTrail software and service purchases from Jamaica Natural, LLC under the BalanceTrail Software brand.

Digital software delivery

BalanceTrail is downloadable software delivered electronically after a completed software purchase is verified. Because access to the software is provided immediately, direct software purchases are generally final once download access has been delivered, except where a refund is required by applicable law.

Done-for-you services

Assisted Launch and Treasurer Migration are scoped before paid work begins. If we cannot perform an agreed service, we will review an appropriate refund for the portion we cannot provide. Work that has already been completed is generally not refundable solely because the customer later changes direction, except where applicable law requires otherwise.

If a project is materially different from the records or requirements described during review, we will pause and confirm any revised scope or price before proceeding with out-of-scope work.

When we will review a refund request

Contact us if you were charged more than once for the same purchase, payment completed but we cannot provide the purchased software or agreed service, the download package is materially defective and we cannot provide a working replacement, or you believe the charge was made in error.

Situations that normally do not qualify

For software, a refund is normally not provided solely because you changed your mind after receiving access, your hosting does not meet the published requirements, you decide not to install or use the software, or you expected a feature that was not represented as part of BalanceTrail. For services, completed work is normally not refunded solely because the customer changes direction after the agreed work has been performed.

Before purchasing

We encourage prospective software buyers to review the published requirements and use the live demo before purchasing when available. For done-for-you services, we review the intended scope before paid migration work begins. Questions can be sent through the BalanceTrail contact form.

Requesting help or a refund review

Use the contact form and include the relevant order, invoice, or transaction reference plus a short description of the issue. Do not send passwords or payment-card information.